Finance and Project Teams Can Drive Higher Growth and Customer Satisfaction
Whether your firm is in IT services, design services, R&D, or even construction consulting and other services disciplines, chances are you’re facing a growing set of complex operational and strategic challenges, such as those highlighted in the chart below. New fast-evolving business models and technologies—including the cloud, mobile devices, and the Internet of Things—are creating a defining moment for technical services firms that aim to control, rather than react to, these change agents.
Professional Services Industry,
Tech Services Industry
How Is Dimensional Accounting Software a Must-Have for Churches?
I'm excited to follow up Baran Sonmez's recent blog post on Dimensions in Accounting Software with a look at how dimensionality is particularly important in the world of churches and faith-based organizations. For some background, I'm a Professional Services Manager at AcctTwo. As a tax accountant, programmer, and Intacct reporting and implementation specialist, I've spent more than 25 years in finance and technology, particularly church finance, and I've held financial analyst and finance director positions at two churches in the Dallas/Fort Worth area. I have a little experience with this!
We've posted before about the dangers of Excel-based reporting and other spreadsheet pitfalls in finance and accounting. Spreadsheets are an indispensable tool for some personal productivity and job functions, but they can be a hindrance to effective processes and controls in finance and accounting departments.
AcctTwo CEO Shares Insight about the Changing Nature of Outsourcing
Back in March, AcctTwo's Founder and CEO, Marcus Wagner contributed a piece to Accounting Today's Accounting Technology section about the spectrum of cloud technology adoption, and how Houston and Austin, TX are a great representation of how cloud and SaaS have been received nationally. Accounting Today recently asked him to provide some insight into another piece of AcctTwo's business: Business-Process-as-a-Service or BPaaS, and that article was published this week.
business process outsourcing,
QuickBooks is a well-known, easy to use, and affordable accounting product for getting a new business started, but what happens when your business runs into its limitations? What are those limitations? What are the actual costs associated with creating workarounds and using spreadsheets to fill in the gaps in QuickBooks' functionality? When is the right time to move to a more powerful system?
Advice from AcctTwo's Chief Technology Officer
Part of our customer success methodology is to conduct a project close interview with project stakeholders at the end of every Intacct ERP implementation. Along with capturing a quantitative customer satisfaction score that contributes to our overall Net Promoter Score, we also ask qualitative questions about how the implementation went and whether we provided the necessary leadership, communication, and training to make the project a success. One response I too commonly receive is: "The implementation went really well but there are some reports and dashboards we still want to have built."
"If only I had the right people..."
As a small or mid-sized business owner, how many times have you said that phrase to yourself or to others? This concern applies to all areas of your business, but can be especially challenging to the entrepreneur trying to build a quality accounting team because they often times lack the background, expertise, or patience to hire their own accounting department. Not only is it costly and time consuming to find the right people for this critical department, but there's also the challenge of finding the the right balance of skills versus costs. This balancing act becomes even more difficult when trying to staff a small department. How do you staff half of a controller, one quarter of a cash applications person, and one quarter of an accounts payable person, while still providing the accounting expertise for the future? This is never an easy task, even if you can find a qualified person willing to split tasks among different levels of work.
As a reseller of Software-as-a-Service financial and ERP solutions as well as Business-Process-as-a-Service outsourced accounting, everything we do at AcctTwo requires us to be focused on the success of our customers because we have to win their business each and every year. We are actually obsessed with customer success. In any industry that has moved to a subscription model, you'll hear how important customer success has become. As an example, last year's Software CEO/CFO Outlook survey from SandHill revealed that customer success and customer satisfaction had become the most important initiatives across the Software and Technology sector. I predict that 2016's survey will reveal something very similar.
Net Promoter Score,
As the Demand for Accounting Professionals Increases, How Do You Keep Your Business Moving Forward?
AcctTwo is not just the overall Business Partner of the Year as a reseller and implementation partner for Intacct's best-in-class ERP software. We also provide Business-Process-as-a-Service (BPaaS), known to some as Finance and Accounting Outsourcing (FAO) or Business Process Outsourcing (BPO), where we take on part or all of a midsize company's finance and accounting function. As the COO at AcctTwo, I've spent a great deal of time building our BPaaS team, and I can tell you from experience that finding and keeping great accounting talent is no easy task. A quick search on the internet will tell you that it's not just my problem - it's an industry trend.
We're always proud of the work we do and the relationships we build with each and every one of our customers, but when we get feedback six months or a year down the road and get to hear how transformative Intacct and our implementation team have been, it's very special. Gateway Church, an AcctTwo customer in the Dallas/Ft. Worth area, recently contributed to a story in Church Executive Magazine about how the growing church needed a "streamlined, accessible, and accurate accounting engine," and how Intacct was the perfect fit. The Gateway finance and operations team all agree that "Intacct is, in the end, a ministry tool."
"Intacct is, in the end, a ministry tool."