Business Accounting Software Implementation Advice from AcctTwo's Chief Technology Officer
Part of our customer success methodology is to conduct a project close interview with project stakeholders at the end of every Intacct ERP implementation. Along with capturing a quantitative customer satisfaction score that contributes to our overall Net Promoter Score, we also ask qualitative questions about how the implementation went and whether we provided the necessary leadership, communication, and training to make the project a success. One response I too commonly receive is: "The implementation went really well but there are some reports and dashboards we still want to have built."